FAQ

Frequently asked questions

How much does delivery cost?
We inform you about the shipping of your parcel by e-mail and SMS, providing you with the tracking number.

How will my order be delivered?
Your order will be delivered by courier or to the pickup point you chose when placing the order.

How will I know when the parcel is delivered?
We inform you about the shipping by e-mail and SMS, with the tracking number so you can follow the status.

How will my order be packaged?
Your order is packed discreetly, in a parcel that in no way indicates its contents.

How will the parcel be marked? Who is the sender?
The parcel is marked discreetly; the sender is the name of our parent company, not the name of the online store.

How much is the cash-on-delivery fee?
The cash-on-delivery fee is included in the delivery price, or is 0 lei depending on the current promotion.

Can I pay by card on delivery?
Yes, with most of our couriers you can pay by bank card when you receive the parcel.